Bigbull Pharma aims to process every order accurately and deliver medicines in appropriate condition. This Refund Policy explains when a refund, replacement or reshipment may be considered.
Eligible Refund or Replacement Requests
A refund or replacement may be considered when:
- The wrong medicine or pack size was supplied
- The order arrived damaged
- Items were missing from the delivered package
- The medicine was unusable when received
- The parcel was confirmed as lost or undelivered after a courier investigation
- An order was cancelled before it was processed or dispatched
Every request is reviewed individually and remains subject to verification.
Damaged, Incorrect or Incomplete Orders
Contact our team within 48 hours of delivery if your order is damaged, incorrect or incomplete.
Please provide:
- Your order number
- A clear description of the issue
- Photographs or videos of the parcel and products
- Images of the shipping label
- Details of any missing or damaged items
- The original packaging, where available
Do not discard the product or packaging until our team has completed its review.
Medicines That Cannot Be Returned
For health and safety reasons, medicines generally cannot be returned or resold after dispatch. A refund may not be available for:
- A change of mind after dispatch
- Medicines that have been opened, used or altered
- Incorrect products ordered by the customer
- Orders placed without checking the required strength or pack size
- Damage caused by improper storage after delivery
- Refusal to accept a delivery without a valid reason
- Parcels affected by inaccurate or incomplete delivery information
Order Cancellation
Contact us as soon as possible if you need to cancel an order.
An order may be cancelled and refunded if it has not been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.
Delayed or Undelivered Orders
International delivery times are estimates and may be affected by customs inspections, courier delays, public holidays, weather conditions or other circumstances outside our control.
If tracking has not changed for an extended period, contact our team so we can request an investigation from the courier. A refund or reshipment may be considered after the parcel has been officially confirmed as lost or undeliverable.
Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address, phone number and other required information.
If a parcel is returned or lost because of incorrect information, additional shipping charges may apply. A refund may not include the original delivery cost or other expenses already incurred.
Customs and Import Requirements
Customers are responsible for checking whether the ordered medicine can legally be imported into the destination country.
Refunds may not be available when an order is delayed, refused, returned or confiscated because the customer did not meet local prescription, documentation, tax, customs or import requirements.
Refund Processing Time
Approved refunds are normally processed within 7 to 10 business days. The time required for the amount to appear may depend on the bank, card issuer or payment provider.
Refunds are generally issued through the original payment method whenever possible.
Shipping Charges
Shipping charges are normally non-refundable after dispatch unless the refund is caused by an error made by Bigbull Pharma or an agreed delivery failure.
How to Request Assistance
To request a refund, replacement or reshipment, contact Bigbull Pharma through our website form, email, phone, WhatsApp or live chat. Include your order number and all relevant supporting information.
