Privacy Policy
Bigbull Pharma respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it and the measures we take to keep it secure.
Information We Collect
We may collect personal information when you browse our website, submit an enquiry, upload a prescription or place an order. This information may include:
- Your name, email address and phone number
- Billing and delivery addresses
- Prescription and supporting medical documents
- Product enquiries and order details
- Payment and transaction information
- Communications sent through email, WhatsApp, phone or live chat
- Device, browser, IP address and website usage information
- Any other information you voluntarily provide
How We Use Your Information
We may use your information to:
- Review prescriptions and supporting documents
- Respond to medicine and pricing enquiries
- Process, verify and deliver orders
- Provide order updates and customer support
- Confirm payments and prevent fraudulent transactions
- Improve our website, products and services
- Maintain business and transaction records
- Meet legal, regulatory and compliance requirements
- Send service-related communications
- Send promotional messages where permitted and with your consent
Prescription Information
Prescription medicines are supplied only after the required prescription and supporting documents have been reviewed. Prescription information is used only for order verification, compliance and related customer support.
Payment Information
Payments may be processed through authorised banks or third-party payment providers. These providers may collect and process payment information according to their own privacy and security policies.
Bigbull Pharma does not intentionally retain complete card details when payments are processed through an independent payment provider.
Cookies and Website Data
Our website may use cookies and similar technologies to remember user preferences, understand website activity, improve performance and support security.
You may control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
How We Share Information
We may share relevant personal information with:
- Pharmaceutical suppliers and fulfilment partners
- Courier and international delivery companies
- Banks and payment service providers
- Website hosting, communication and technology providers
- Professional advisers and regulatory authorities
- Government or law-enforcement bodies when legally required
We do not sell or rent personal information to unrelated third parties for their independent marketing purposes.
International Data Transfers
Because Bigbull Pharma may serve customers in different countries, personal information may be processed or stored outside the customer’s country. We take reasonable steps to protect information when it is transferred internationally.
Data Security
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
No online system or electronic transmission method is completely secure. Therefore, absolute data security cannot be guaranteed.
Data Retention
We retain personal information only for as long as reasonably necessary to process orders, provide support, maintain records and meet legal or regulatory obligations.
When information is no longer required, it may be securely deleted or anonymised.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of eligible information
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request information about how your data is processed
- Unsubscribe from promotional communications
Some information may need to be retained for legal, transaction or compliance purposes.
Third-Party Links
Our website may contain links to external websites. Bigbull Pharma is not responsible for the content, privacy practices or security of third-party websites.
Children’s Privacy
Our website and services are not intended for use by children without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children where doing so is prohibited.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, business practices or legal obligations change. The latest version will be published on this website.
Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact Bigbull Pharma through our website contact form, email, phone, WhatsApp or live chat.
